The rules of rapport | | - | Footstep Training

The rules of rapport


It goes without saying that getting on with colleagues and employees makes for a smoother working day and therefore a more successful business.  We usually have positive intentions about our communication and interactions with others but it is undeniable that they can have a negative impact on others at times. This will mean there is an influence gap between what we intended and what we achieved. Improving how you come across to others and adapting your behaviour is a simple way of developing important relationships.

Before you have an interaction:

  • Get yourself into the right mind-set
  • Be mindful of how you are feeling
  • Banish negative thoughts
  • Start with the end in mind
  • Consider your audience

During the interaction:

  • Build rapport
  • Pay attention to the response
  • Manage your mood
  • Know how to disagree

At the end:

  • Clarify the decisions and actions you have agreed
  • Leave on good terms

The book ‘How to get on with anyone: Gain the confidence and charisma to communicate with any personality type’ by Catherine Stothart has more on this and is available to buy now.

rapport picture

Approved with: