Frequently asked questions

We keep our prices competitive as we are a family run business that operates completely online. We don’t have huge offices, training centre’s, or call centers.  This ensures the prices of our courses benefit you.

We use paypal, Direct Debit and BACS to keep things simple and secure. You can either just click the link on the relevant course and it will take you straight to paypal or receive an invoice with details of how to pay via bank transfer or direct debit.

You need to pay via paypal, Direct Debit or BACS first and complete the registration form which will be emailed to you. Once we receive the payment and form, we will send you your course materials and information, usually within 24hrs. You can access everything you need as soon as we send it, so no need to wait until you submit your first assignment before you start the next one. You will have access to forums to ask other students and tutors questions and will receive full support until you have passed.

We are using a custom built Moodle system which has been used successfully within Education for many years. It is very popular with Universities. You have access to your own student section 24/7 where you can work on assignments, upload videos, access course material, contact your tutor directly and receive instant feedback on your own.

As long as you need. We will plan and set targets for you but if you need to pause or stop your training for personal reasons you can. We will give you as much time and help as you need. The only limitation is that set by the Awarding Organisation as there are time limits on registrations.

Yes. We are accredited with Future Quals, ILM and Active IQ who have been approved by Ofqual. You will receive a certificate to prove your qualification and it is nationally recognised.

Yes. Your course is 100% online. It doesn’t matter if you use a PC, MAC, laptop, tablet or phone, as long as you have internet access, you can access your course.

Yes. Ofqual approve the standards for all qualifications and they have designed to apply to every industry. Once you gain the qualification you can assess, teach and quality assure in any industry as long as you are competent. This can be via experience or formal qualifications depending on the industry.

Yes. If you are studying one of our Education qualifications, Footstep-training does not supply learners or assessors for you to work with at present but we may be able to put you in touch with people who can help. You will only need two learners/assessors depending on the course you are taking with Footstep.

You will be allocated you own tutor/assessor to mark your work, but if you need to teach, assess or quality check people as part of your qualification, you must arrange this yourself.

Footstep Training Limited
Registered in England
Company Number: 08334819
Registered office: 6 Cressey Ave, Milton Keynes, MK5 7EL

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